Description of Repair Services

Test and Integration Lab

Technical Assistance

RMA Process

The -48VDC input Powerboard is manufactured by GNP Computers, and is used in many WorkServers manufactured by GNP. The system shown in these pictures is a Lucent device, P/N 407907948, called the WDP Cluster KS-24420 List 11 Packet Server UDP. It consists of the powerboard, Sun MicroSystems UltraSPARC-II-269MHz CPU,and a Sun MicroSystems motherboard. It plugs into a backplane chassis tool. This particular system is used by AT&T, procured by Lucent, manufactured by GNP Computers, ported by ESI software. The powerboard is also used in the DEI-10 TELCO Workserver.
The major components on the powerboard include:

• AL60A DC-DC Converter Module; +12V output
• AM80A DC-DC Converter Module; 3.3V and 5V outputs
• AS7291 UPA power and return
• AA05A-024L-120S; -12V output
• FLTR100V10 Lucent Filter Module

The Power Board Repair Services include:

• Complete Repair and Testing
• Full Test Capability using Production Hardware
• Complete technical and customer support
• Full service in-house engineering department to ensure all your needs are met
• A Parts Department that is able to quickly procure obsolete components
• Existing stock of the components that fail most often so that repairs are done quickly
• Repairs carry a 90-day warranty

As a support to Engineering, Integration and Test (I&T) validates the repair by testing the repaired power board in the GNP Production Hardware. This hardware includes:

• Sun MicroSystems UltraSPARC-II-269MHz CPU
• Sun MicroSystems motherboard
• GNP-manufactured power board, Lucent P/N KS-24420 (GNP P/N 1-501657)
• The CPU, motherboard, and power board plug into the GNP-manufactured carrier: the Lucent WDP Cluster UDP Packet Server; Lucent P/N 407907948 (GNP P/N 1-500491-1)
• GNP-manufactured Chassis; GNP P/N 1-501772

WDS staffs and maintains a Technical Assistance Center (TAC) for its Customers. The TAC is staffed M-F, from 8:00AM to 5:00PM PST, and can be reached. For all other times, calling the same number will provide information to put you in contact with the on-duty Engineer.

The Return Material Authorization (RMA) process utilizes a customized data tracking system to handle personalized repair data.

To return failed hardware, print and fill out our "RMA Worksheet" form, If you have any questions or need help filling out the form, please contact us.